Privacy Policy - Accessible Holiday Escapes

Accessible Holiday Escapes – Privacy Policy

Purpose
The purpose of this privacy policy is to provide you with information on how Accessible Holiday Escapes collect and store any personal data or information you provide through your use of this website. This includes data you may provide when making an email enquiry or entering contact details into a contact form.

This policy relates specifically to www.accessibleholidayescapes.co.uk and www.accessibleholidayescapes.com. We are committed to protecting your privacy and any information provided to us will be treated in line with this privacy policy.

Changes to privacy policy
This privacy policy may be updated or amended at times in accordance with relevant data collection guidelines. We ask that you inform us if any of your personal data requires amending or updating.

Information we collect about you
Users of the website can search and browse properties without the need to enter personal data or information. Information which identifies you personally such as email addresses, name, contact telephone number, address or payment details are only gathered when provided voluntarily by visitors to the site. This includes property owners making enquiries regarding membership of the site or visitors to the site making general enquiries.

If making enquiries to owners directly using the embedded contact form on the cottage listing, it is recommended that you also read their privacy policy. This privacy policy only applies to Accessible Holiday Escapes.

Information gathered and why (property owners/managers)

Name – For billing and contact information and to display on individual property listing.
Email address – To enable us to contact owners/managers regarding the property listing. To display on individual property listing in order for holidaymakers to make direct contact. To promote and market information to you and send relevant updates.
Billing address – For invoicing/renewal purposes when creating listing.
Holiday property address – For data on individual properties to be accurately stored.
Contact telephone number – To contact owners/managers regarding the property listing. To display on individual property listing in order for holidaymakers to make direct contact (if requested).
Payment details – To process and accept payment for the yearly membership fee.
Details on the property to be listed – To provide content for the individual property listing as highlighted in terms and conditions.
Photographs or video tours of the property – as above.

Information gathered and why (holidaymakers)

Name – This is provided to us when making a general email enquiry to enable correspondence.
Email address – Required so that responses can be made to general email enquiries and to provide customer service. Used to send electronic communication if you subscribe for updates.
Contact telephone number – If site visitor requires contact to be made directly to them by telephone or text message.
Personal data or photos when included in a review – You may wish to include this information if submitting a review of a property listed on our website. Site visitors must ensure no personal data is visible as this content will be posted onto the website.

Information we collect from third parties

If you visit our website via a third party service (such as Google or Bing), this third party service may then provide us with information such as your registration and profile information. This information is controlled by that service or as authorised by you in accordance with your privacy settings.

Sharing of information
Personally identifiable information that may be collected in connection with visitors to our site is retained by Accessible Holiday Escapes. We do not sell, transfer or otherwise disclose this personally identifiable information outside this company, except where disclosure is required by law.

We are not involved in email enquiries regarding availability or booking, so will not automatically provide your personal details to property owners or holidaymakers; unless consent for this is given in writing.

Marketing
We will only send marketing/advertising information directly relevant to you and our services. If you are a property owner/manager, we may send details or news on new advertising services. We will not send marketing/advertising information from any third parties without your written consent and you can opt out of this at any time. You can opt out of receiving marketing/advertising information by emailing us.

Your legal rights
In specific circumstances, you have rights under data protection laws in relation to your personal information.

Data retention/erasure
We will retain your data for as long as necessary for us to provide our service to you as a customer/member. In certain circumstances you can request that your personal information is erased. We may need to retain your data for a specified period of time to comply with legal obligations and to ensure we are protected from accidental or malicious loss.

Object to processing/request restriction of processing of personal data
Where you have consented to the processing of personal information by Accessible Holiday Escapes, you may withdraw this consent by unsubscribing from emails or notifying us in writing which specific consent you are withdrawing. The processing of this information prior to withdrawal of consent is not affected. At the time of withdrawal of consent we will inform you of which services provided to you are affected by this.

Data access
You are entitled to request copies of your personal information held by us. If technically possible you can request us to provide this information to another service provider. There is not usually a fee to access your personal data. However, we may charge a fee if your request is clearly unfounded or repetitive.

In certain circumstances we may decline to comply with your request. We may require specific information as a security measure. This will enable us to confirm your identity and determine your right to access your personal information. We will endeavour to respond to requests within a reasonable period of time but will maintain communication with you to inform you of this.

Data security
To the best of our ability we have put appropriate security measures in place to prevent your personal information from being accidentally lost, used, disclosed or accessed in an unauthorised way. Access to your personal data is limited to those employees and third parties who have a business need to know, who have a duty of confidentiality. We will notify you of any suspected personal data breach.

Disclosure of personal information
Personally identifiable information that may be collected on visitors to this Site is retained by Accessible Holiday Escapes, unless otherwise disclosed in this Privacy Policy. We will not sell, transfer or otherwise disclose this personally identifiable information outside this company, except where disclosure is required by law.

In specific circumstances we may need to share certain information, including personal information, with the property owners or managers but will not do so without your consent. We do not act as booking agents and therefore will not automatically be sharing personal data with property owners/managers.

Managing your information
You are responsible for keeping your personal information up-to-date. You have the right to request that any inaccurate or incomplete personal data is corrected by Accessible Holiday Escapes.

Accessible Holiday Escapes Cookies Policy
Accessible Holiday Escapes uses cookies and other technologies to track what you are searching for whilst you are using the website, to enable us to monitor effective content and service. Those cookies are then deleted when you close your web browser.

A cookie is a small data file that asks permission is transferred to the hard drive of your device. Cookies do not give access to your device or share any personal information other than that which you agree to share. Most browsers accept cookies automatically but you can modify these settings to decline cookies. You have the right to accept or decline cookies.

Once a cookie is accepted this enables us to analyse web traffic and also modify its response to you by collecting information about your preferences. This collection of information also enables us to monitor which pages are useful. If you choose to decline cookies some sections of Accessible Holiday Escapes may not operate as expected.

Accessible Holiday Escapes also uses Google Analytics to analyse the use of this website and measure users interaction with website content. Google Analytics store cookies for all visitors to the site, but users can change settings via their browser to decline cookies. Google Analytics also have their own privacy policy.